Sign in Subscribe

Explain the concept of AWS Support Concierge, and what services does it provide?

Last updated on 

AWS Support Concierge is designed to offer a high level of support to AWS customers with complex and mission-critical workloads. It is part of AWS Premium Support and provides a personalized and proactive approach to helping customers achieve their goals on the AWS platform. Here are some key aspects and services associated with AWS Support Concierge:

  1. Technical Account Manager (TAM):
    • AWS Support Concierge includes access to a Technical Account Manager (TAM). The TAM serves as a single point of contact between the customer and AWS Support. They work closely with the customer to understand their business objectives, provide technical guidance, and help with strategic planning on the AWS platform.
  2. Proactive Guidance:
    • AWS Support Concierge offers proactive guidance to help customers optimize their AWS environments. This may include best practices, architectural reviews, and recommendations to enhance performance, security, and reliability.
  3. Account Reviews:
    • Regular account reviews are conducted to assess the customer's AWS usage, identify potential improvements, and ensure alignment with best practices. These reviews can help customers make informed decisions about their AWS infrastructure.
  4. Incident Management:
    • AWS Support Concierge provides assistance with incident management, helping customers resolve critical issues quickly. The service includes access to AWS experts who can provide guidance and support during incidents.
  5. Training and Enablement:
    • Customers receive access to training resources and enablement programs to help them build expertise in AWS services. This may involve customized training sessions and workshops based on the customer's specific needs.
  6. Service Level Agreements (SLAs):
    • AWS Support Concierge typically comes with enhanced SLAs, ensuring rapid response times and resolution for critical issues. This helps in minimizing downtime and ensuring high availability for the customer's applications.
  7. Customized Support Plans:
    • AWS Support Concierge offers tailored support plans to meet the unique requirements of each customer. This flexibility allows customers to receive the level of support that aligns with their business priorities.
  8. 24/7 Access:
    • Customers have around-the-clock access to AWS Support, ensuring that assistance is available whenever needed.