ericsson bss architecture

Ericsson's BSS architecture is designed to support telecommunications operators in managing their business operations and customer interactions. BSS plays a crucial role in handling billing, customer care, and other business-related functions. Below is a technical overview of the key components and their functionalities:

1. Customer Relationship Management (CRM):
   • Functionality: The CRM module manages customer information, interactions, and relationships. It enables operators to track customer activities, preferences, and service usage.
   • Technical Details: CRM systems are typically built on databases that store customer profiles, preferences, and transaction history. APIs (Application Programming Interfaces) facilitate integration with other BSS components.
2. Order Management:
   • Functionality: Order management involves processing and managing customer orders for various services, such as activating new subscriptions or modifying existing ones.
   • Technical Details: This component includes order processing engines and workflows that coordinate with other BSS modules to fulfill customer requests.
3. Billing and Charging:
   • Functionality: Billing and charging systems handle the calculation of charges for services, manage billing cycles, and generate invoices for customers.
   • Technical Details: This component involves sophisticated rating engines, billing systems, and databases to store billing-related information. Real-time charging systems may be employed for services that require instant charging.
4. Revenue Assurance:
   • Functionality: Revenue assurance ensures that the revenue generated aligns with the expected revenue, detecting and preventing revenue leakage.
   • Technical Details: Revenue assurance involves complex algorithms and analysis tools to monitor transactions, identify discrepancies, and reconcile data across different BSS modules.
5. Mediation:
   • Functionality: Mediation transforms raw network usage data into a format suitable for billing and other BSS processes.
   • Technical Details: Mediation systems receive and process data from network elements, converting it into a standardized format. This data is then sent to the billing system for further processing.
6. Integration Middleware:
   • Functionality: Middleware facilitates communication and integration between various BSS components and external systems.
   • Technical Details: Middleware may use messaging protocols, APIs, and service-oriented architectures to enable seamless data exchange between different components within the BSS and with external systems.
7. Analytics and Reporting:
   • Functionality: Analytics tools provide insights into customer behavior, service usage, and business performance.
   • Technical Details: This involves data warehouses, reporting engines, and analytics algorithms that process and analyze large volumes of data to generate meaningful reports and dashboards.