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Describe the different levels of AWS Support Plans.

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AWS (Amazon Web Services) offers several support plans tailored to meet the diverse needs of its customers. Please note that details might have changed, so it's always a good idea to refer to the official AWS documentation for the latest information. As of my last update, here are the different levels of AWS Support Plans:

  1. Basic (Free) Support:
    • Features:
      • Access to AWS documentation, forums, and basic online support resources.
      • General guidance and best practices.
      • Limited to account and billing support.
  2. Developer Support:
    • Features:
      • 24/7 access to customer service via email.
      • Technical support for system impairments or outages.
      • Guidance on AWS best practices and architectural advice.
    • Use Cases:
      • For developers and businesses running non-production workloads.
  3. Business Support:
    • Features (In addition to Developer Support):
      • 24/7 access to customer service via chat, email, and phone.
      • Assistance with operational issues, service health, and general guidance.
      • AWS Trusted Advisor for best practices.
      • Response time objectives (RTOs) for critical issues.
    • Use Cases:
      • For production workloads that require faster response times and more comprehensive support.
  4. Enterprise Support:
    • Features (In addition to Business Support):
      • Personalized support from a Technical Account Manager (TAM).
      • Infrastructure event management and planning.
      • Access to the Infrastructure Event Management (IEM) service.
      • AWS Support API for automated case management.
      • Business and operational reviews.
    • Use Cases:
      • For mission-critical production workloads with demanding requirements.
  5. AWS Support (Enterprise):
    • Features (In addition to Enterprise Support):
      • 15-minute response time for business-critical issues.
      • Concierge support for immediate assistance.
      • Access to AWS Cloud Support Engineers for in-depth technical expertise.
    • Use Cases:
      • For organizations with the most critical and complex workloads, requiring the highest level of support.